NOW ABOUT OUR ADVANTIUM GE OVEN. It`s not just a cheap little microwave. This is a convection oven, microwave, broilers, fast cook, etc. built on the area and offers the light and ventilation fan for the series. We have high-end wood, well maintained for cabinets that are definitely affected by the lack of steam ventilation and we need light to see, cook! I understand that sears/Assail does not want to replace the Advantium, because it is a $1500 replacement by taxes and installation, but we paid our monthly amount for more than 12 years to have this protection, this reflection (we thought). If you go down with Sears and you feel like your call didn`t go well, don`t get angry. You may still have ways to resolve your situation or answer your questions. Initial order of the refrigerator placed 8/3/2020, with the delivery estimate sept. 16. On the 15th after-sales service, they confirmed delivery for the 16th without refrigerator. The next day, called. He was informed that the fridge I ordered was no longer in production.
He proposed an alternative model, agreed upon. The estimate of the delivery date was November 3, 2020. Called to confirm the 2, could not even get to the delivery warehouse. On the 4th day, they could not confirm, except that it was delivered on the 3rd to Delivery Warehouse. No e-mail or phone call. Ask your device repair technician how to save money with a home warranty – a unique protection plan that covers multiple devices and systems in your home, regardless of the old, brand or location they were purchased. We pay X amount per month for the contract to repair or replace devices that are covered if they cannot repair them. If they have to repair it three times a year, they replace it. We were satisfied with Techs and this service agreement until sears sold this service that we understand to Assurant, now it`s TERRIBLE!!!! What complicates matters further is that many Sears stores are closing and many Sears private labels have been sold to other companies, creating confusion among consumers.
Nevertheless, there are reports of customers satisfied with the telephone customer service they have received. 3. NOW we had to spend more than 2 months with no microwave/oven. I spent more than 6 hours on the phone in total, it was said 3 times that they had an emergency request looking for the part (computer card). 3 times said that „she“ had 72 hours to find part, so otherwise „she“ would have 24 hours to authorize the replacement… YES, I HAVE A CASE. The whole process could not have been easier. Plan online, you will receive updates and enviat confirmation via SMS and a call 15 minutes before arrival–WOW. Not to mention the repair was spotless and quick. Thank you for making this repair so easy! Please, we don`t want a new device. We like the ones we have, but we need them to work and if we don`t, we will replace them in accordance with our agreement.
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