Milestone Care is a comprehensive service and support program that takes care of your product throughout its lifetime. It is our commitment to you and your company to ensure that you can make the most of your products and make the most of your investment. Be the first in linebasieren on a service level contract with committed reaction times, Care Premium ensures that critical issues are addressed in a timely manner, with the appropriate attention and urgency, in order to limit the interruption of your business. Help yourself access a vast universe of online support. Scale to meet future requirementsMilestone Care Plus allows you to convert the full trade-in price of your current Milestone product to an updated solution, providing a cost-effective way to adapt your system to changing needs while providing you with a complete return on investment. . . . Always available, stop malfunctions before they occur, and prevent lost or damaged films. Designed to keep you safe, the Care program has three packages. Whether you need frequent software updates, 24/7 access to Milestone support, or critical incident resolution, there`s a package that meets your needs.
Three reasons to update your systemWith immediate access to three annual product updates, you get a multitude of new features to make your product better, safer and more powerful. Reducing vulnerabilitiesA secure system starts with a current system. Care Plus gives you continuous access to new security features. Three publications a year allow Milestone to respond immediately to the changing landscape and address new threats through product updates. This gives you the ultimate peace of mind. Your warranty for a security system that still works If the support can`t wait until Monday, Care Premium acts as an extension for Care Plus. It is designed primarily for business-critical installations, for which it is important to solve system problems in a timely manner. Milestone Care Plus is a package of services that you are ready for in the future. Whether the future brings new technological innovations or answers to security challenges, these packages will help you keep your system up to date and respond quickly to changes and opportunities.
Minimize potential misunderstandings by contacting support technicians in your preferred language. Connected Service FeaturesProfi exclusive Care Plus features, such as push notifications and Smart Connect, to get the most out of your system. Notify push notifications when alarms go off in your system, while Smart Connect lets you check if Milestone Mobile is properly configured without even connecting to a mobile device. Stay in touch and stay alert to Care Plus. Note: The license is distributed electronically by email. Take a look at Care Elite and see how a dedicated milestone technical account manager can help in critical business facilities Only a remote callWe are required to provide reliable 24/7/365 support for facilities where video surveillance is essential for business operations. If you opt for Care Premium, you will have access to many support specialists and you can be sure that they are there to help you every step of the way. Our easy-to-navigate support portal gives you the answers you need: Buy a year from Care Plus for a Milestone XProtect Professional device license to access firmware updates and trade-in options for your XProtect Professional software. Care Plus allows end-users to keep their system up to date and optimize it to meet the specific needs of their solution based on the initial software investment. Included in all Milestone products, Care offers an effective way to learn, use and maintain your solution and make the most of its skills. Milestone experts, here to helpKnow that always and wherever you need help, we are here for you.
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